Comfort Trade:
We are unable to transfer FUT Coins for you due to the following reasons:
1) Please don't log in to your account during the delivery, or your order will be failed. We will inform you with an email when your order is completed.
2) Why does it keep verifying my account when placing comfort trade orders?
Please reopen your email login verification as follows.
A). Go to www.ea.com and log in.
B). Click your username, My Account, Security and Login Verification.
C). Turn On to activate Login Verification, verify your security question, and select only Email to receive your verification code.

Other reasons for delay:
Internet error, EA maintenance, verification process, time for clearing payment, out of stock, etc.

Compensation Standard (Only For Comfort Trade):
1. Within 72 hours before and after you place order(s) on our site, please don't purchase any coins on other sites. If you do that, we can not judge who should be responsible for the case.
2. Within 72 hours after we completed the order, if you get any email from EA, containing "Wiped/banned for coins distribution/receiving", we will send full refund or the same transferred coins amount. If email says other info, including but not limited to, "Third Party Login", "Cheat On Game", "Send Coins", "Get Coins From Hacked Account", etc., that would not be applicable.
3. There won’t be any compensation if you:
a). Trading a player card at a significantly higher or lower market price.
b). Cheating on the match.
c). Abnormal login behavior (A long-distance login, Hacked account, order with a third party)
4. There won’t be any compensation if you log in to the account during the delivery, incurring any delivery failure, coins wiped or account banned.
5. Every game account can get compensation for once ONLY.